Outdoor Cushion - Chev - 55x55cm

Please choose carefully, refunds or exchanges are not permitted for change of mind for products ordered online.

If any item(s) ordered online are unavailable for shipping, Lance Johnson Interior Designer will notify you and discuss options available, including alternate product options or notice of expected delivery.

Lance Johnson Interior Designer packages all our products with love and care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at lance@lancejohnson.com.au within 48 hours and we will minimise any inconvenience as best we can.

To return faulty or damaged goods:

1. The item/items must be returned within 12 days of receipt.

2. The product(s) must be new, i.e. unused, undamaged, unsoiled, and in their original packaging and/or tags attached.

3. Email us at lance@lancejohnson.com.au with your name, invoice number, product name, and reason for return and request for replacement.

4. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. Lance Johnson Interior Designer can not be held responsible for any products lost/damaged in transit.

Order Processing & Dispatching

Providing your items are in stock, your order will be dispatched within 2-4 working days of receiving payment. We ship orders Monday through to Friday (excluding public holidays).

Australian Postage

Online orders are shipped via Australia Post. Delivery rates are based upon the weight of your order. Regular post is usually received within 3 to 8 working days of dispatch, and parcel and express post within 2 working days of dispatch (depending upon location). By accepting our shipping terms and conditions, you consent to authorising the delivery personnel to leave your parcel in a secure location without requiring a signature. Lance Johnson Interior Designer is not liable for any lost or unlocatable goods.

Likewise, Lance Johnson Interior Designer is not liable for goods not collected from a collection point if not collected within the allocated pick up time frame. In this instance that goods are shipped back to us for failure to collect, the buyer is liable for any onward shipping costs.

Retail orders over $100 receive free regular postage within Australia.

International Postage

Online retail orders are shipped via international air freight services and delivery rates are based upon the weight of goods. These are usually delivered within 10 to 21 working days of postage.

Please note: Any customs duties or import taxes imposed by the destination country are the responsibility of the purchaser. Lance Johnson Interior Designer cannot be held liable for parcels that are returned, rejected, or destroyed due to unpaid taxes, duties, or fees on the part of the buyer.

International postage timeframes are offered as a guide only, and your location will determine postage timeframes.

Lance Johnson Interior Designer is not liable for any slow or delayed parcels shipped internationally.